Home / FAQs
Questions? Answered Before You Book
Timing, pricing, damage, credentials — the things everyone asks a locksmith, answered straight.
General Services
Our local mobile units operate 24/7. Depending on traffic and your exact location, an emergency technician typically arrives within 15 to 30 minutes.
A flat $79, confirmed before dispatch. Nights, weekends and holidays are the same price — the quote you approve is the price you pay.
No. We use non-destructive entry tools first, and our damage-free guarantee means a marked door or frame makes the callout free.
Every technician is licensed, bonded, insured and background-checked. Credentials are shown on arrival — just ask.
Rekey when hardware is sound but keyholders changed (move-in, staff turnover). Replace when locks are worn, rusted or low-grade. We diagnose free on every visit.
Yes, if it fits your door and meets safety standards. We fit it, pair it with your app or hub, and test everything before leaving.
Yes — all-keys-lost is routine for us. We generate blades from your VIN and program fobs on-site for most makes, usually within the hour.
Yes. Commercial clients get a living key registry, same-day re-pins on staff changes and a guaranteed priority response window in writing.
All five boroughs of New York, 24/7, from our Mercer Street HQ. Surrounding areas by appointment for installs and surveys.